Clear responsibilities for connected care.

By creating an account or using SvasthHub, you agree to these Terms and the Privacy Policy. Patients must be legally capable of agreeing or use the service through a lawful guardian. Professional and staff workspaces may be used only by verified or authorised persons.

Provide accurate information and keep passwords, PINs and OTPs confidential. Report unauthorised activity promptly. Doctor, receptionist, laboratory, pharmacy, ambulance and clinic-admin accounts are provisioned or approved through authorised onboarding; patient sign-up does not create a professional role.

SvasthHub may provide appointment and QR booking, queue management, billing support, telemedicine coordination, report and prescription access, reminders, health tracking, AI assistance and connections to independent partners. Features, cities and partners may differ, remain in pilot or require separate activation.

Diagnosis, treatment, prescribing and interpretation of reports remain the responsibility of registered healthcare professionals. Platform content and wait times are informational. Never use SvasthHub as the sole emergency channel. For chest pain, severe breathing difficulty, unconsciousness, major bleeding or another life-threatening situation, call 112 or go to the nearest emergency department.

Teleconsultations are offered by participating verified professionals for clinically appropriate cases; a doctor may require an in-person examination. Prescriptions must be issued by the treating registered medical practitioner. Prescription-only medicines, including applicable Schedule H, H1 or X medicines, may be fulfilled only by a licensed pharmacy against a valid prescription and applicable legal restrictions.

AI features provide general information, navigation, draft summaries or workflow assistance. They do not independently diagnose, prescribe, guarantee accuracy or replace professional judgement. Doctors must review AI-assisted clinical drafts before relying on or signing them.

Clinics, doctors, laboratories, pharmacies, ambulance operators, oxygen/equipment vendors and payment providers are independent unless expressly stated otherwise. They remain responsible for licences, service quality, availability, pricing, fulfilment and compliance. SvasthHub facilitates coordination but does not guarantee arrival, delivery or clinical outcomes.

A booking is confirmed only when shown as confirmed by the clinic. Tokens and wait times are estimates affected by emergencies, consultation length and clinic decisions. Clinics may prioritise emergencies. Cancellation rules and partner costs should be disclosed before payment where practicable.

Displayed prices and taxes apply to that transaction. Payment processing is handled by the identified provider. SvasthHub’s platform cancellation and refund-processing fee is ₹0. Completed consultations/tests, dispensed or dispatched products, dispatched emergency services and disclosed third-party costs may be non-refundable. Eligible refunds return through the original method within the provider’s stated timeline, subject to applicable consumer rights.

Clinic SaaS plans, token-wallet pricing, commissions, settlement cycles, renewals, suspension and support are governed by the clinic’s signed Order Form or SaaS Agreement. If that agreement conflicts with these public Terms for a business feature, the signed agreement controls for that feature.

Do not impersonate others, create false clinical records, misuse emergency requests, upload malicious content, bypass access controls, access another clinic’s or patient’s data, share professional credentials, scrape/reverse engineer the service or use it unlawfully. Access may be restricted while suspected misuse is investigated.

You retain rights in information you lawfully submit and grant Privam only the permission needed to host, process and transmit it for the requested service. SvasthHub software, branding and platform materials remain owned by Privam or its licensors.

Personal data is handled under the Privacy Policy. Professional users must maintain patient confidentiality, use only assigned access and report suspected unauthorised access promptly.

We aim for reliable service but do not promise uninterrupted availability. Internet, device, partner and third-party outages may affect features. Features may be updated, paused or retired for safety, security, law or product improvement, with reasonable notice where practical.

You may stop using the service and request eligible deletion. We may suspend access for serious Terms violations, fraud, safety threats, business non-payment, loss of professional authorisation or legal requirements. Payment, confidentiality, records and dispute obligations that logically survive termination continue.

To the extent permitted by law, SvasthHub is provided on an “as available” basis and estimates or third-party services are not guaranteed. Nothing excludes liability that cannot legally be excluded, restricts statutory consumer rights, or limits responsibility for our own fraud or wilful misconduct. Business liability allocation belongs in the signed SaaS Agreement.

These Terms are governed by Indian law. Contact the Grievance Officer first so resolution can be attempted. Subject to mandatory consumer forums and non-excludable rights, courts having jurisdiction over Nimbahera/Chittorgarh, Rajasthan will have jurisdiction. Business contracts may separately agree another lawful process.

Shivam Mantri, Grievance Officer
Privam Solutions Pvt. Ltd.
Main Road, Ranikhera, Nimbahera – 312601, Rajasthan, India
founder@privamsolutions.in